Computing, Email and IT Support
All students of the School are provided with a student IT account
Important: Changes to your IT account
Your Account ID and email address have changed and are now username@london.ac.uk.
Logon to Microsoft applications (Email, OneDrive, SharePoint sites, etc), OpenAthens eResources and Study Online VLE is now username@london.ac.uk.
Your password remains the same, but you will be asked to register for Multi-Factor Authentication again when you logon for the first time using your new account (instructions are available in the FAQ section below). Email to username@postgrad.sas.ac.uk will be automatically forwarded to your @london.ac.uk email address.
Note: Your username is normally firstname.lastname@ but if you have a shortened version of this, please continue to use the existing format, just remember to use @london.ac.uk.
Please read the following FAQs for more information about these changes.
Account Changes FAQ
During the migration process, you will temporarily have two accounts, the @postgrad.sas.ac.uk and the @london.ac.uk account. The migration will happen over 2 days, please check Study Online for which account you need to logon with during this period.
Note: Your username is normally firstname.lastname@ but if you have a shortened version of this, please continue to use your existing username.
e.g. firstname.lastname@postgrad.sas.ac.uk will become firstname.lastname@london.ac.uk
e.g. initial.lastname@postgrad.sas.ac.uk will become initial.lastname@london.ac.uk
- Your password will remain the same unless you choose to change it.
- You can reset your password, a video showing how is available on YouTube here.
- @london.ac.uk will become your primary UoL email address going forward.
- Any emails sent to your @postgrad.sas.ac.uk address will be automatically forwarded to your new @london.ac.uk mailbox. Email re-direction will be in place for a period of several months and you will be informed before it stops.
- We would encourage you to update any information referencing your @postgrad.sas.ac.uk email address (e.g. mail signatures, contact details, registration with e-resources, etc.) to your new email address.
Find out more about accessing your student email, Using Office 365 services [PDF]
- M365 Applications (Word, Excel, Outlook, OneDrive, etc.): you will need to sign into these apps again with your new account.
- If you have installed Office Applications on your own device(s), these also need to be signed out of and logon using your new account.
- If you are using OneDrive Sync Client, you will need to sign-in again with your London.ac.uk account
- OneDrive/SharePoint sharing links with internal/external users (including students), will need to be reshared. We are unable to transfer these over, so please reshare anything that still requires access by anyone as needed.
Find out more about using Microsoft 365 Multifactor authentication [PDF]
Multi-Factor Authentication (MFA)
- You will be asked to register for MFA when you log in for the first time using your new account.
A series of explainer videos are available on YouTube and written instructions are available in this guide Student setup multi-factor authentication [PDF].
Password reset
- You can reset your password yourself using the self-service option from the Microsoft sign-in screen. Go to https://login.microsoftonline.com, click Forgotten Password or Cannot Access Your Account and follow the onscreen instructions.
- We have pre-populated the Microsoft self-service password reset option with your personal email address, as provided in the student records system. You can change this if desired. Go to https://myaccount.microsoft.com/, click on Security info, locate the ‘Email’ address and click ‘Change’, a type in your preferred personal email address.
- Remember this allows you to reset your UoL password if you have forgotten it, so do not use your UoL email address as a means to access the password reset information.
A video is available on YouTube.
Full instructions are available in this guide Student setup multi-factor authentication [PDF].
- Make sure you use this link to access the Study Online VLE: https://studyonline.sas.ac.uk/
- If you have bookmarked a link into the VLE or have a session connected, the initial connection may fail as it may think you are still logged on with your @postgrad.sas.ac.uk account. To avoid this, please ensure you have logged out of the VLE from your device(s), and use the studyonline.sas.ac.uk address, navigate to the logon page and use your new @london.ac.uk account to log on.
- Students: When the account change is completed on the VLE, you will need to logon using your @london.ac.uk account.
- Staff: Please log on as usual, there are no changes to your account.
- External User: Please log on as usual, there are no changes to your account.
If you have registered your @postgrad.sas.ac.uk email address as your ‘personal email’ address in SITS, please ensure you change this to use a personal email address asap. This is important in case you need to reset your password, otherwise you may need to contact support teams to help change your password.
- If you use your Library ID (barcode and password) to access resources, these are not changing at this time.
- OpenAthens resources - Library resources accessed using OpenAthens and your @postgrad.sas.ac.uk logon will change, and you will need to log in with your new account (@london.ac.uk).
- Library App - This will be updated to reflect your new email address, you do not need to do anything.
- Printing - This will be updated to reflect your new email address, you do not need to do anything
- Personal/Secondary accounts with publishers
Personal or secondary accounts on publisher websites allow library users to save searches, resources, or preferences. These accounts are supplementary to the primary library login, and do not control access to library materials. Most personal accounts on publisher websites will allow users to update the email address in the account settings.
Important: A limited number of Senate House Library resources use the postgrad.sas.ac.uk email address for direct login. If you use the following resources please read the following instructions.
Times Higher Education (THE)
Log into your existing THE account. Navigate to My Account > Edit and update your email address.
The THE website will to recognise the @london.ac.uk email address for institutional access.
Box of broadcasts
Log into your existing BoB account. Navigate to My Account > Update and change your email address.
Financial Times
FT.com will automatically change the email address of linked accounts on the day of the email migration. Users should log into FT.com with the new email address and existing password.
Student IT Accounts
All students of the School are provided with a student IT account.
IT Accounts provide access to the following services:
- Email: You should check your School email account regularly as academic and administrative staff will use e-mails as the primary mode of contact with you.
- Storage: via Microsoft OneDrive.
- Microsoft Office Suite: this can be accessed online or downloaded for installation on your personal devices. Please see the Using Office 365 Services guide [PDF}
- Study Online: the Virtual Learning Environment (VLE) for SAS.
- Wi-Fi access via the Eduroam Service.
- Student Records System (SITS).
Student email addresses usually follow the format:
- firstname.lastname@london.ac.uk
You will be sent details of your student account (login name, e-mail address, initial password, etc.). Your account can be accessed remotely via Microsoft 365.
To log-in, you will be asked for the following information:
- Username: firstname.lastname@london.ac.uk
- Password: You will be prompted to change your password during your first login. Please read the instructions below to help you choose your new password.
Setting Up Your Account for the First Time
The first time you log in, you will also be prompted to change your password.
If you need to change your password subsequently, you can do so via Microsoft 365 Account Page, under Password tab, select Change Password.
If you have trouble thinking up new passwords, try the following technique:
- Take three unconnected words
- Pick a number
- Pick a symbol (e.g. ?, !, *)
- Combine them to make a password.
- Don’t reuse the last 10 passwords.
Passwords like this are easier to remember and type, and also harder to guess than short, complex passwords. Please note that you can only change your password once every 24 hours, and you’ll be required to change it annually.
The University uses Multi-Factor Authentication to help secure your account and data.
You’ll be prompted to setup multi-factor authentication (MFA) the first time you log in with your University credentials. MFA is required to verify your identity when logging into systems. You’ll also need to use MFA if you forget your password and need to reset it.
The following student setup document [PDF] explains MFA in more detail, including how to set it up and why we need it. Additionally, you can watch the videos below for step-by-step guidance.
Setup MFA via Microsoft Authenticator
NB: You will NOT be able to access your account until you implement this added level of security.
Accessing your Study Resources
When you log into a SAS PC, enter the following:
- Username: firstname.lastname@london.ac.uk
- Password: Your student IT account Password
To access Study Online, enter the following:
- Username: firstname.lastname@london.ac.uk
- Password: Your student IT account Password
Specialist research software and disability-access hardware and software is available in the Library Training Suite (SPSS, NVivo etc). Priority is given to those who wish to use these PCs for specialist work so if you wish to make sure you have this software available for a limited period, please contact the Registry.
Workstations are located throughout the open access areas of Senate House Library as web kiosks linking to Senate House Libraries catalogues and webpages, the Internet and self-service printing.
The Digital Resource Centre provides Internet connectivity for students with their own personal laptop computers. There is a wireless service throughout Senate House Library South Block as well as specific locations where users can plug their laptops into a wired network service. Senate House 2nd and 3rd floors and Stewart House 2nd floor are fully Wi-Fi enabled. Laptops are available for loan in the library and guidelines of how to access these can be found via the SHL website.
OneDrive for Business (ODFB) is part of Microsoft 365 suite that provides online storage space in the cloud for individual to store data. Each user account can store up to 1 TB of data, please note that this is subject to change and will be reviewed periodically. When you leave the University, the Microsoft 365/OneDrive for Business account will be disabled and you will no longer be able to access the data stored in the Microsoft 365 platform. The data stored in ODFB is kept for 30 days before it gets deleted permanently.
Your email account will be disabled on the last day of the year in which you graduate in December.
Wireless networking is available to all SAS students via their School email accounts. Eduroam is a wireless network which allows users at the School to log in using their username and password. It is also available to SAS students visiting other participating organisations which include a large number of UK universities and abroad.
- Pick the "eduroam" network from the list of Wi-Fi networks
- Login using your username: firstname.lastname@london.ac.uk.
- This will work anywhere where there is an Eduroam network
If you experience any issues, please contact the IT Service Desk by email, service@london.ac.uk.
IT Help and Support
The IT and Digital Services Service Desk is the primary point of contact for help with using the IT services. All support requests and enquires should be directed to the ITDS Service Desk.
You can contact the IT Service Desk at service@london.ac.uk to log a call for assistance. Please copy the Registry team in to your email.