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Computing, Email and IT Support

All students of the School are provided with a student IT account

Student IT accounts

All students of the School are provided with a student IT account.

IT Accounts provide access to the following services:

  • E-mail: You should check your School email account regularly as academic and administrative staff will use e-mails as the primary mode of contact.
  • Storage: via Microsoft OneDrive.
  • Microsoft Office Suite: this can be accessed online or downloaded for installation on your personal devices.
  • Study Online: the Virtual Learning Environment.
  • Wi-Fi access via the Eduroam Service.
  • Student Records System (SITS).

Student email addresses usually follow the format:


You will be sent details of your student account (login name, e-mail address,  initial password, etc.). Your student email account can be accessed remotely via

To log-in, you will be asked for the following information:

  • Username:
  • Password: provided during registration (case-sensitive)

Setting Up Your Account: First Time Use

You will need to provide additional information when using your account for the first time.

Multi-Factor Authentication:

The University uses Multi-Factor Authentication to help secure your account and data.

You’ll be prompted to use multi-factor authentication (MFA) the first time you log in with your University credentials, when logging into the systems from each new device, and periodically from the same device. The following link will take you to a document that outlines what MFA is, why we need it and how you can set it up.

Mult-Factor Authentication Set up

NB: You will NOT be able to access your account until you implement this added level of security.

Changing your Password:

The first time you log in, you will also be prompted to change your password.

If you need to change your password subsequently, you can do so via Office 365. Select View Account > Password > Change Password.

If you have trouble thinking up new passwords, try the following technique:

  • Take three unconnected words
  • Pick a number
  • Pick a symbol (e.g. ?, !, *)
  • Combine them to make a password.

Passwords like this are easier to remember and type, and also harder to guess than short, complex passwords.

Self Service Password Reset

Enabling Self-Service Password Reset means you can change your password yourself without having to contact the ITDS Service Desk.

Please take a moment to complete the registration process by following the guidelines here.

Laptops are available in the library and guidelines of how to access these can be found via the SHL website.


To access computers and the School network

When you log into a SAS PC or to Study Online, you will be prompted to enter the following:

  • Username:
  • Password: provided during registration (case-sensitive). If you already logged on to the University network, you may not be required to enter the password again.

If you are accessing from the Internet (outside the University network), you will have to enter your username:

  • Username:

You will then be redirected. Once you are successfully re-directed, you should see the ‘Secure Logon for Office 365 page’. Please enter the first part of your username (firstname.lastname), NOT your email address, and password and click on logon or press enter. Please see here for an Office365 userguide [PDF].

Specialist software

Specialist research software and disability-access hardware and software is available in the Library Training Suite (SPSS, NVivo etc). Priority is given to those who wish to use these PCs for specialist work so if you wish to make sure you have this software available for a limited period, please contact the Registry.

Catalogue access and web kiosk

Workstations are located throughout the open access areas of Senate House Library as web kiosks linking to Senate House Libraries catalogues and webpages, the Internet and self-service printing.

Laptop usage

The Digital Resource Centre provides Internet connectivity for students with their own personal laptop computers. There is a wireless service throughout Senate House Library South Block as well as specific locations where users can plug their laptops into a wired network service. Senate House 2nd and 3rd floors and Stewart House 2nd floor are fully WI-FI enabled.

Online storage

OneDrive for Business (ODFB) is part of Microsoft 365 suite that provides online storage space in the cloud for individual to store data.  Each user account can store up to 1 TB of data. When you leave the University, the Office 365/OneDrive for Business account will be disabled and you will no longer be able to access the data stored in the Office 365 platform. The data stored in ODFB is kept for 30 days before it gets deleted permanently.   

Account Expiry

Your email account will be disabled on the last day of the year in which you graduate in December. 

Eduroam (Wi-Fi Access)

Wireless networking is available to all SAS students via their School email accounts. Eduroam is a wireless network which allows users at the School to log in using their username and password. It is also available to SAS students visiting other participating organisations which include a large number of UK universities and abroad.

Connecting to Eduroam

  • Pick the "Eduroam" network from the list of Wi-Fi networks
  • Login using your username but replace ‘’ with ‘’ and password.
  • This will work anywhere where there is an Eduroam network

If you experience any issues, please contact the IT Service Desk by email,

IT Help and Support

The IT and Digital Services Service Desk is the primary point of contact for help with using the IT services. All support requests and enquires should be directed to the ITDS Service Desk.

You can contact the IT Service Desk at to log a call for assistance. Please copy in the Registry team in to your email.